Western Digital New Hard Drives Data Recovery Case Study

Western Digital New Hard Drives Data Recovery Case Study

WD MyPassport Data Recovery


Much like the WD Elements line, My Passport is a small hard drive with plenty of space.

Much like other external drives, they usually last a couple of years, due the amount of knocks they tend to receive.

Signs of a failing drive are:

Taking an unusually long time to come up on the desktop, or My computer

Clicking or Buzzing noises,

Strange file corruption occurring within documents , ie you Word asks you for the character or text encoding on a document.

Taking a long time to navigate folders

NTFS disk Errors is the event log

Signs that is has failed are:

Not appearing in finder (apple mac) drive will not mount or My computer

Clicking or Buzzing noises coming from the hard drive when connected.

You get a message ‘The disk in drive F is not formatted. Do you want to format it now?’  (don’t, just unplug it and give us a call)

You get a message on your Apple Mac ‘cannot initialize disk’

There are many things that can go wrong from File System Corruption,Seized Spindles, Head failure, Firmware failure, Media Damage.

Failing drives have to be handled carefully, if you run free data recovery software on a drive with failing heads or deteriorating media it can make the difference between being recoverable and not.

We can recover your data for you (and we’ll recover it on an importance basis, meaning we’ll get your most precious data back for you first).

When sending in any drive please include any enclosure and do not open them and risk further damage.

If you have any problems with your Hard Drive, get in touch right away for fast, efficient service!

Case Study: Western Digital Passport WD10TMVW-11ZSMS4 not spinning

By Ashley Toy, 18th April 2014

little hard drive imgRecovery Type: External Hard Drive
Drive Capacity: 1TB
Manufacturer: Western Digital
Model Name: Passport
Model Number: WD10TMVW-11ZSMS4
Manufacture Date: 28 July 2012
Main Symptom: Not Spinning
Type of Data: Pictures and Images
Data Recovery Grade: 10
Binary Read: 99.99%

External hard drives are touchy devices. Since their main purpose is portability, they are moved around and become prone to damage. They get dropped, bumped, slid or shaken, which upsets the delicate balance of the moving parts inside the drive.

In this case, the external hard drive was dropped. When the customer attempted to connect it to their computer, the light on the drive turned on, but the device was not recognized. The drive was making a beeping sound, and the platters were not spinning.

Once the drive entered Gillware’s lab, data recovery engineers performed a full assessment and discovered the drive’s read/write heads had gotten stuck on the platters, preventing them from spinning. When the drive was dropped, it killed the heads and kept them from reparking properly. Fortunately, the engineers found the platters were still in good condition, meaning the data would be recoverable.

Since the read/write heads needed replacing, the drive would need to be brought into our cleanroom and opened for repair. Engineers replaced the broken heads with working ones and re-calibrated the drive to dial it in and get the new heads working well enough to extract the  lost data.

After replacing the read/write heads, engineers were able to get back 99.99% of the data from the drive. Failures due to dropped external hard drives are highly common and easily preventable. Keeping a drive stationary or securing it to a desk using velcro or tape is an easy way to keep the drive from falling. External hard drives should be handled with care and not moved unless necessary.

Drops are not the only point of failure for an external drive. All hard drives of any type will eventually fail, causing data loss which may not be as easy to recover as in this case. Unfortunately, many people use physical storage devices such as externals and flash drives for file backup. When these drives fail, users more often than not lose their files and do not have them in another location. For this reason, the best way to keep files safe from data loss is using an online backup solution. By using a secure, cloud-based online backup service, users can be sure their files are protected from data loss threats such as viruses, fires, or dropped external hard drives.

Want to learn more? Tune in next Friday for another Data Recovery Case Study Blog Post.

WD My Passport Edge Portable Hard Drives


Western Digital today introduced its newest version of My Passport® line of portable hard drives for PC and Mac with the debut of My Passport Edge™. The My Passport Edge and My Passport Edge for Mac® feature 500 GB of storage and a USB 3.0 interface for fast read/write speeds to help consumers effectively manage, share and enjoy digital content everywhere they go. Its sleek, ultra-slim design makes transport easy and convenient while a variety of security features protects the drive’s content from unauthorized access.

The My Passport Edge for Mac portable hard drive complements popular MacBook® computers and MacBook Air® computer designs with an all-aluminum exterior to protect the drive and its contents from everyday bumps. The My Passport Edge for Mac is also compatible with Apple Time Machine® for added peace-of-mind and seamless operation out of the box with one’s Mac computer.

The My Passport Edge (PC-version) portable hard drive incorporates WD SmartWare™ continuous and automatic backup software to create a copy of users’ computers’ content to ensure personal digital files are backed-up and protected in the event of computer loss or theft. For a sleek look, the My Passport Edge was also re-engineered with a new design for a premium finish, and provide exelent data recovery capabilities.

“We know that people who bring personal and business content along with them on their travels are concerned with portability and with maintaining privacy while also protecting their data. WD’s new My Passport Edge portable drives for Mac and PC offer mobile users a safe, compact, attractive way to conveniently work or play anywhere life or business may take them,” said Jim Welsh, executive vice president and general manager of WD’s branded products and consumer electronics groups. “We know that people who bring personal and business content along with them on their travels are concerned with portability and with maintaining privacy while also protecting their data. We design all My Passport products with a small footprint and with security and protection in mind.”

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