Service & Support

Support in India

WD provides dedicated warranty support and service in India

Please follow the steps below if you need warranty service for a defective product

1. Search our Knowledge Base

   Many of the problems we receive can be resolved directly by our customers. Please search our Knowledge Base for possible solutions.

2. Diagnose the Issue

   Download our diagnostics utility, Data Lifeguard Diagnostics, to diagnose the problem.

3. Create an RMA

   Log into our WD Support portal and create an RMA to request your replacement product(s). Write the RMA # on at least 3 sides of the packaging.

4. Use WD approved packaging

   Follow the packaging and shipping instructions to send in your defective product(s).

5. Use a traceable carrier

   Make sure to use a carrier that provides a tracking number to ship your defective product(s).

6. Review the information below

   See below for the shipping address and other important RMA related information.

Contact Numbers

• Warranty Support
  1800-200-5789
  1800-419-5591

• General Support
  1800-200-5789
  1800-419-5591

Monday – Saturday
9 AM – 6 PM IST

Support is unavailable on India public holidays

Email WD

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